Legal
Last updated: 17 September 2026 · Applies to cloudeel.com and dash.cloudeel.com
If you're not happy within 14 days of your first payment for a Pro or Business plan, we refund it in full. Email support@cloudeel.com from your account email, or reply to your receipt.
Forgot to cancel? If you request within 7 days of a renewal charge and no AI credits were used in the new billing period, we refund the renewal in full. Otherwise we can cancel the subscription so it does not renew again; access continues to the end of the paid period.
Yearly plans follow the same 14-day / 7-day rules. Outside those windows we do not prorate unused months, but you keep access until the year ends.
Refunds are issued by Paddle, our merchant of record, to the original payment method, usually within 5–10 business days depending on your bank. Taxes collected at checkout are refunded together with the price.
After a refund the workspace returns to the Free plan immediately. Sites stay online; sites over the Free limit become read-only, custom domains are disabled and the platform badge returns. Nothing is deleted.
We may decline refunds for accounts terminated for violating the Acceptable Use Policy, or for repeated subscribe-and-refund patterns.
This policy adds to, and does not limit, any refund rights you have under the consumer laws of your country (for example the EU 14-day withdrawal right for digital services).
Other policies: Terms · Privacy · Refunds · Acceptable Use. Questions: support@cloudeel.com
